Due Cuori ! Online Designer Jewellery Store

Terms of use

Information on order status and shipment
For every shipment the customer receives to his e-mail address (communicated on placing the order) the tracking number in order to monitor the shipment by calling the call center or entering on the website of the courier/forwarder.

Cancelling or modifying an order
To modify or cancel an order, please contact promptly METAL-PRESS srl by e-mail to the address commerciale@duecuorishop.com or calling the phone number 0039-55720684 and mention every time the reference number of the order.

Copy of documents (invoice, bill of lading, etc…) and details correction
To request copies of documents (invoice, bill of lading, etc…) or to correct the details (name, address…), the customer can contact METAL-PRESS srl by e-mail to the address commerciale@duecuorishop.com or calling the phone number 0039-55720684 and mention every time the type and the reference number of the document to be corrected or forwarded.

Guarantee
All the items supplied by METAL-PRESS srl are under manufacturer’s commercial guarantee.

Suggestions
Some suggestions or problems on consulting our website? Please write to commerciale@due-cuori.com

Information on invoice, bank transfer and credit note
To contact the administration department, the customer can contact METAL-PRESS srl by e-mail to the address commerciale@duecuorishop.com or calling the phone number 0039-55720684 and specify every time the reference number of the order, document or invoice which you are requesting information.

Phone and fax number:
General information and Customer Care:
Tel.055 720884 – Fax 055721528 – info@duecuorishop.com

Addresses
Headquarter:
METAL-PRESS srl
Via Benozzo Gozzoli,14 50010 Badia a Settimo- Scandicci (FI)
V.A.T. IT05877120484

Payment
The purchase over this website is secure and guaranteed and payment can be made according to these three options:

  • Credit Card
  • Cash-with-order payment by bank transfer
  • Paypal

Cash-with-order payment by bank transfer
In case of  cash-with-order payment by bank transfer, the order will be handled only after confirmation of the payment by our bank office. The payment must be made within 3 days after placing the order. Missing this deadline, the order will be automatically cancelled. In the motive of the bank transfer, please mention the order reference number, the date of the order, name and surname of the customer.
The availability of the items will be checked at the moment when the payment is credited to our bank account.

The bank transfer should be made to
METAL-PRESS srl Via Benozzo Gozzoli 14 50010 BADIA A SETTIMO – SCANDICCI
Bank: MONTE DEI PASCHI DI SIENA Agenzia 12, Firenze
IBAN : IT29Q01030 02812 000001313856
Swift /BIC code: PASCHITM1F12

Payment by credit card
In case of payment by credit card at the conclusion of the order, the bank office in charge will authorize the debit of the amount corresponding to the purchase. In case of cancellation of the order from the customer or non-compliance with the contract from METAL-PRESS srl, the company will request the cancellation of the transaction and the credit of the amount involved. The time requested for this process depends on the banking system. Once the cancellation of the transaction is effective, METAL- PRESS srl can not be considered responsible for delays and prejudice caused by the banking system. METAL-PRESS srl is allowed to request further information or copies of documents as a proof of ownership of the credit card used for the transaction. In the event that the customer does not provide for this information, METAL-PRESS srl can refuse to fulfil the contract. In any time METAL-PRESS srl is not able to source personal information on the owner of the credit card during the purchase process through credit card, considering that this information is transmitted directly by the bank in charge of handling the transaction by protected website.

Payment by Paypal
By selecting this type of payment, you will be redirected to a Paypal web page where you will enter your e-mail address and your password to execute the payment.
Your bank details will not be shared with METAL-PRESS srl but directly handled by Paypal.
In case of cancellation of the order or refusal from METAL-PRESS srl, the amount will be refunded to the Paypal account. METAL-PRESS srl is not responsible for delays and prejudice occurred during the refund process.

Shipment
Shipment cost
The shipment cost will be calculated by the automatic system according to the weight of the items ordered.

Delivery time
The delivery time can be revised considering the items ordered (ie. if the pieces are already available to the manufacturer) and the type of shipment chosen by the customer. The time forecast for the delivery date is merely approximate and it does not involve any commitment from  METAL-PRESS srl.
The delivery date is scheduled as follows : availability + transit time
METAL-PRESS srl ships through its own subscription to couriers/forwarders which allow to get the best offer by comparing service and shipment cost for the destination requested in order to find the most satisfactory solution for the customer.

Consignment
On receiving the goods, the customer is supposed to check:

  • the quantity of parcels should be as indicated on the bill of lading
  • the packaging and the adhesive tape must be intact

In case of alteration, the customer must immediately notify by writing “RISERVA DI CONTROLLO MERCE …./ DELIVERY UNCHECKED” (notify also the reason) on the delivery receipt supplied by the courier or other person in charge.
Afterwards, the customer must advise about damages within 3 days from consignment in compliance with the proceeding requested by the courier.

In case of return to METAL-PRESS srl through the courier/forwarder due to a wrong address or storage deadline reached to courier/forwarder’s warehouse or whatever reason due to the negligence of the consignee, it is possible shipping again on condition that the customer pays in advance through a web link communicated at the occasion to the customer or by bank transfer or Paypal.

It is not possible arranging deliveries by appointment or on scheduled dates.

Tracking
It is possible monitoring the status of the shipment thanks to the tracking number sent to the customer by e-mail together with information about the courier and the instructions to check the shipment online.

Cancellation clause
The right of cancellation is regulated in accordance with the law. The customer, a natural person who purchases goods without professional purpose i.e. who does not buy using a VAT number, has a right to cancel a purchase contract for whatever reason. In order to exercise his right, the customer should notify to METAL-PRESS srl through registered mail within 10 days from the delivery of the goods.
N.B: The customers who purchase by using their VAT number can not exercise the right to cancel.

Modality of cancellation
The right of cancellation is subjected to conditions as follows:
The goods purchased must be complete and returned in the original packaging (wrapping paper, plastic bag, label).
Until the goods are not consigned to our warehouse, the shipment keeps under customer’s full responsibility. In any case METAL-PRESS srl is liable for damage, theft or loss of the goods returned through shipment without insurance.

Returned goods
The goods must be returned to METAL-PRESS srl within 14 days together with the authorization form. Excepting possible freight for repair of the original packaging, METAL-PRESS srl provides for full refund of the amount paid through bank transfer within 14 days from the reconsignment.
The customer is supposed to communicate his bank details (IBAN code) promptly.

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